We are pleased to inform you of significant updates to our operations and organizational structure, implemented in early 2024. These changes encompass both our factory facilities and overall company framework, aimed at enhancing efficiency, sustainability, and innovation.

At slasher city, we are dedicated to providing exceptional customer support to address your inquiries and concerns promptly. Our 24-hour email support team is committed to assisting you around the clock. Please take a moment to familiarize yourself with our policy to ensure a smooth and efficient resolution of your issues.

Response Time:
Our support team aims to respond to all email inquiries within 24 hours of receiving them, excluding weekends and public holidays. Rest assured that we prioritize your concerns, and our team is working diligently to provide you with timely assistance.

Business Days:
Our business days are Monday through Friday, excluding public holidays. Emails received during the weekend will be addressed on the following business day.

Inquiry Handling:
Upon receiving your email, our support team will thoroughly review the details of your inquiry. We strive to provide comprehensive and accurate responses to address your concerns effectively.

Escalation of Urgent Matters:
In situations where your matter requires urgent attention, please indicate the urgency in the subject line of your email. Our team will prioritize and escalate such inquiries to ensure a swift resolution.

Providing Additional Information:
To expedite the resolution process, please include relevant details and any supporting documentation in your initial email. This will help our support team understand your issue better and provide a more efficient response.

Follow-Up Communication:
Our commitment to customer satisfaction extends to follow-up communications. If your concern requires further assistance or clarification, our support team will stay engaged with you until the matter is completely resolved.

Contact Information:
For all email inquiries, please contact our 24-hour support team at Include a detailed description of your issue, your contact information, and any relevant order or account details.

Feedback and Improvement:
We value your feedback and continuously strive to improve our support services. If you have any suggestions or comments on how we can enhance our support experience, please feel free to share them with us.

Our 24-hour email support team is here to ensure that your experience with slasher city is seamless and positive. We appreciate your understanding and cooperation as we work diligently to address your inquiries promptly.