Frequently Asked Questions


How long does the shipping take?

We strive to dispatch all orders within 1-3 business day. However, please note that occasional delays may occur during holidays or periods of high order volume, given our compact team. International orders get delivered typically within 1-2 weeks, while European orders may arrive within 1-5 days.

Will my order have tracking info?

Certainly. Every customer is provided with a tracking number to monitor the status of their shipment.

What shipping company do you use?

We currently utilize DPD. For international orders, DPD may transfer shipments to different couriers based on your location. Updated courier information is accessible on our website through your provided tracking number.

What do I do if my parcel never arrived? Is my order being shipped with insurance?

Rest assured, every order is fully insured against loss during transit. In the rare event of non-delivery, compensation can be obtained by contacting DPD with your tracking number and order details. Please adhere to their provided instructions.

How do you pack your orders?

All orders are meticulously packaged in thick poly bags crafted from eco-friendly, recycled materials.

Will I need to pay customs?

Customs fees are applicable only to customers outside the European Union, and even then, not consistently. Many overseas customers have reported receiving their orders without incurring additional charges.

Is it possible to purchase clothes in person?

Currently, we exclusively operate through online channels and do not facilitate in-person purchases.


How often do you release new clothes?

Our aim is to introduce fresh designs every 3-4 months. Despite being a new and small startup, occasional delays may occur in the release schedule.

How good is your garment quality?

We are committed to providing the highest quality garments in the market. Our dedication to superior standards is non-negotiable.

I want to purchase your hoodie but it's a bit expensive:

We understand the pricing concern. Our limited quantity, intricate, and high-quality garments incur higher production costs. Unlike larger chains that benefit from bulk deals, our focus is on offering unmatched quality and top-tier customer service.

Do you do sales?

Absolutely! We host significant sales events 5-7 times a year, offering discounts of up to -50% on a wide array of our products.

Can I exchange my order for a different size?

Certainly, provided the item has not been extensively worn, damaged, or had its tag removed. Contact us for further details.

Do you have a sizing chart?

Yes, the sizing information for each product is available on its respective page. Feel free to consult the sizing chart to ensure a perfect fit.